After chasing Creditfix mercilessly for days, I now have a copy of my annual review. In fact I have a collection of documents. I have a letter stating "Here's your annual review, please complete the I&E form".....then another one saying "Thanks for completing the online I&E form, we're putting up your payments by £50".....Also, on the contributions side, they have consistently missed out a PPI claim I made from Santander for £765. I might add that Santander are not a creditor of mine and just a claim I made against them individually.
I don't know if I have a question here at all, but I wanted to share the Creditfix experience with you all. If it was my company, I'd be embarrassed to
1. Take over 20 mins to answer the phone
2. Never call people back
3. Not be able to answer the most basic of questions
4. Consistently send out wrong documentation
I know that most of us who go into IVA are at the end of our tethers at the time, and in some cases not thinking straight, but this company appears to take advantage of this situation and prey on the vulnerable. I wish I had never clapped eyes on them. I've posted several bad reviews of them and always the answer is "Call our customer service"......Dear creditfix, you don't have any.
Maybe you could try that ?
Good luck with your IVA
If this level of service continues I suggest you follow Credfix's complaints procedure here:
and if not resolved satisfactorily you can complain against them formally here:
https://www.gov.uk/complain-about-insol ... actitioner
We decided not to contact them and wait until they needed something from us.
The way it finally worked out was that no annual reviews were done and they seemed more interested in getting us off their books.
We received our completion certificate 15 months ago and within 10 days of our final payment.
Feedback that I have seen is that there are good people working there let down by an employer that has come from nowhere to taking over the IVA world.
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