If the nice people in call centres.....

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scaredykat

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Post by scaredykat » Sat Sep 11, 2010 1:00 pm
actually made notes life would be an awful lot easier for them and for us !!! Santander, phone me on a daily basis always ask the same : reference number (still like saying my IP does not deal in numbers) then, we will send I + E form, or get them to contact us for a payment plan aarrgghh !! (I think i will train my parrot to answer the phone and reel off the answers). And then....the lady hung up on me !!! how very rude [:0][:0] A couple of the other creditors have been really helpful and kind, and given 30 days grace ! [:)] x
 
 

kallis3

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Post by kallis3 » Sat Sep 11, 2010 1:09 pm
The word 'nice' is to be said with a very heavy dose of sarcasm I presume?[:D]

We did have a poster who used to get his parrot to screech down the phone!

They have a script and will stick to it regardless of what you tell them.

Just refuse the security questions, they can go no further with the call.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
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Lisa2009

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Post by Lisa2009 » Sat Sep 11, 2010 1:17 pm
Imagine how many people already trying to set up an IVA crumble and pay something though.....they can be quite intimidating some of them.
http://mrsskint.blogs.iva.co.uk/ 'Our Story'


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scaredykat

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Post by scaredykat » Sat Sep 11, 2010 1:19 pm
Me sarcastic ??? never......[:D][:D][:D] I might try not answering the security questions next time, i have thought about it when they have asked me but i haven't dared not answer [:I] yet......x
 
 

kallis3

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Post by kallis3 » Sat Sep 11, 2010 1:20 pm
They are total bullies - I certainly couldn't do that job. I remember watching a programme about them last year and they all laugh at everyone, and it's all target driven.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Shining

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Post by Shining » Sat Sep 11, 2010 2:06 pm
A lot of jobs are now target driven my own included I'm afraid. I think in call centres it's a student/part-time young mum maybe job rather than a career, I'm too soft to do it and would be offended by a rude person on the phone so I know I couldn't do it x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

liverpig

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Post by liverpig » Sat Sep 11, 2010 2:14 pm
hehe just answer the security questions with the wrong answer, they will always just hang up.
 
 

plasticdaft

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Post by plasticdaft » Sat Sep 11, 2010 2:57 pm
Ask them if they can hold on a minute while you answer the door!!!



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Discharged today the 8th feb 2012. View is much brighter now.
Continuing to rebuild our credit worthiness.
 
 

kallis3

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Post by kallis3 » Sat Sep 11, 2010 3:03 pm
Or play some very nice music to them over the phone and just leave it going!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Broke of London

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Post by Broke of London » Sat Sep 11, 2010 9:54 pm
Call centres are there to bully customers pure and simple. How dare they ask for our personal details without identifying themselves first. The only way to deal with them us to have a bit of fun!
 
 

Jodara

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Post by Jodara » Sun Sep 12, 2010 2:10 pm
I didn't answer the security questions but they carried on regardless! What's the point of a security question when they ignore the respose anyway?
 
 

kallis3

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Post by kallis3 » Sun Sep 12, 2010 2:13 pm
They're not supposed to do that - data protection and all that!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

bobby1969

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Post by bobby1969 » Fri Sep 24, 2010 6:47 pm
ask them to answer your security questions and say you have to be sure who you are speaking to
 
 

TheMatrix

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Post by TheMatrix » Fri Sep 24, 2010 7:00 pm
They have to identify you as the account holder, if they don't they are in breach of the data protection act and could get a serious slap on the wrist from the Information Commissioner if you report them.

Refuse to answer any security questions, from anyone calling you. Legitimately you could even say to them, you are concered that they are not who they claim to be, as you did not call them you can never be sure ;-)
Last edited by TheMatrix on Fri Sep 24, 2010 7:01 pm, edited 1 time in total.
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Julie

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Post by Julie » Fri Sep 24, 2010 7:32 pm
I think it all depends on your frame of mood when you get the call. I used to swing from being downright awkward with them to just putting the handset next to very loud music [:D]

I agree that it would be so much easier if they uodated their systems and took notes. I remember repeating myself so many times especially to Lloyds...they were awful and even served hubby with a ccj AFTER they had accepted the IVA!!
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