If the nice people in call centres.....

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Shining

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Post by Shining » Fri Sep 24, 2010 9:07 pm
My poor MIL when she rings our house makes my hubby go through security questions to make sure she's speaking to her son!

Not funny really but I always laugh, the funniest thing she rings us!
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

kallis3

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Post by kallis3 » Fri Sep 24, 2010 9:12 pm
Bless her Lesley!
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
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antm

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Post by antm » Fri Sep 24, 2010 9:13 pm
I must admit, on the odd occassion when they called and i couldn't be bothered i just answered saying i was someone else, they hung up quickly enough!
 
 

Imhotep

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Post by Imhotep » Fri Sep 24, 2010 11:08 pm
I'm sick of them.

I've sent letters off to all of them saying it was harassment etc. I've even had letter of apology from one. I was getting seven calls a day from the Co-Op.

What I hate is these odd ones where you answer, they ask you if it is [insert name], you say yes and then they hang up.

I'm sick of answering and they expect my wife so they hang up, and vice versa.

My wife had a really rude pushy guy call her at work the other day demanding payment. Anything! Just give me something.

I can't say I blame them though. But do they have to be so incompetent in the process? I'm sure some just lie as well. Deny any knowledge of any letters despite us keeping copies with recorded delivery slips stapled to them.
 
 

kallis3

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Post by kallis3 » Sat Sep 25, 2010 8:37 am
Don't forget that the call centres are totally seperate entities to the places you send the letters to so it might not show up on their computer systems if head office haven't updated them.

That said, there is no excuse for bullying tactics and it's about time it was stopped.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Shining

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Post by Shining » Sat Sep 25, 2010 9:46 am
They have a job to do but their rudeness is not necessary and is totally out of order, I was lucky in comparison to some posters with my creditors and I do feel for the posters who are receiving harrassment and totally agree it shouldn't be allowed. We should be allowed to state our case to the first phone call and then maybe a fortnightly/monthly follow up call to log the process and a letter received from an IP should surely suffice to stop any further calls until either the approval or rejection of the creditors meeting.
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

kallis3

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Post by kallis3 » Sat Sep 25, 2010 11:24 am
Quite agree Lesley.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
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