I am in my third year of my IVA this year's report states that I am behind on three payments and that have tried to contact me in this period to no avail. I have two emails which clearly state I have contacted them because I was out of work and agreed a payment term.
I feel that the statement made me look had to my creditors how do I go about getting this corrected.
You need to write a letter rather than sending an email, you can send it 'recorded signed for', that way you have proof it got to it's destination and if your IP never gets to see it then someone in the firm is responsible and liable for lack of communication not you. Your creditors will never know you are behind on payments, unless you fall so far behind your IP terminates the IVA, so please don't worry about how you stand with your creditors. As Foggy says challenge it ans ask for written proof and a statement. Good luck and try not to stress too much.
Last Payment made 04/12/14. Completion Certificate 25/7/15. IVA company GT. No Issues