IVA coming to an end with Freeman Jones but I can't get hold of them

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rebecca840
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by rebecca840 » Thu Jan 03, 2019 2:12 pm
I am supposed to be coming to the end of my IVA in March this year with Freeman Jones and I am not having any luck with regard to them replying to phone calls and emails. I would like to receive some information from them as soon as possible as I'm confused as to what happens next.
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kallis3
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by kallis3 » Thu Jan 03, 2019 2:15 pm
I think they are probably catching up after the break. Keep trying.
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Lisa Thomas
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by Lisa Thomas » Thu Jan 03, 2019 2:42 pm
Most firms were closed over Christmas, reopening on 2nd January.
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Lisa Thomas
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by Lisa Thomas » Thu Jan 03, 2019 2:42 pm
When did you raise the first query?
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Sally1966
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by Sally1966 » Thu Jan 03, 2019 5:20 pm
I’m the same finished in June I’d been transferred from Harrington brooks found out I needed to pay more money over which I did . So now waiting to hear . After several e mails they do reply or I find start phoning at 9.00am and they do answer. Sent the first of my E mails today to see where they are up to
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kallis3
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by kallis3 » Thu Jan 03, 2019 5:29 pm
Freeman Jones are open again but are probably catching up.
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Freeman Jones
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by Freeman Jones » Fri Jan 04, 2019 10:08 am
Hi rebecca840,

Sorry to hear you've had problems getting through to us. Please drop me an email to ian.williams at FreemanJones.com and I will ask one of the Relationship Manager team to give you a ring and take you through the process as you get towards the end of your IVA. I am sure that you are keen to wrap it up as quickly as possible and move on!

Thank you,



Ian
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