I would write to them , recorded delivery, and ask them to urgently get in touch with you explaining that your October and November direct debit has not been taken, you have tried to contact them by phone, left messages and had no callback. I would say you have the money to oneside for payment to be made as soon as Aperture respond to the letter. Give them 14 days to respond or you will have no choice but to escalate to a complaint with the appropriate body.
Hopefully they will respond to the letter and it will be resolved.
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