IVA problem

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kallis3

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Post by kallis3 » Tue May 04, 2010 10:19 pm
It may be next week before Declan comes on here as I believe he is on holiday this week.

He's very reliable at trying to sort things out.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

Daveyboi

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Post by Daveyboi » Tue May 04, 2010 10:22 pm
To be honest I would go through the right channels as I have already indicated speak to the IP advise your dissatisfaction with their service etc. Hopefully resolve the issue from there.

On a personal note if they still ignored me and forced me down the potential route of bankruptcy then yes I would go the heavy handed route and put the pressure on them which they have put on you. It shouldn't always be the debtor who gets put under the spotlight especially if you are doing all things correctly and not being met half way the other side. I believe a court would definitely see that side of the coin if it went that far.
DaveyBoi - Just Keep Smiling :)

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steveco

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Post by steveco » Wed May 05, 2010 2:37 pm
Hopefully Declan will be able to help me out, I will wait and see what he says before I do anything else.
Again thank you everyone for your advice
Last edited by steveco on Wed May 05, 2010 2:38 pm, edited 1 time in total.
 
 

Paul at DebtFreeDirect

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Post by Paul at DebtFreeDirect » Wed May 05, 2010 5:02 pm
Hi Steve

In Declan's absence I have spoken to our customer care team who advise if you email them your reference number they will call you back to discuss. Please email customercare@debtfreedirect.co.uk

Alternatively, you can call our customer care team direct on 0845 296 0117 (Mon-Fri 8:00am-8:00pm and Sat 9:00am-1:00pm).

Declan will back from his holiday this Monday 10th May if you wish to contact him initially.

Kind regards

Paul
Paul Culshaw
Debt Free Direct - the UK's largest IVA provider.
http://www.debtfreedirect.co.uk/iva/iva
http://www.debtfreedirect.co.uk/blog
 
 

MelanieGiles

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Post by MelanieGiles » Wed May 05, 2010 8:36 pm
Glad to see that Paul has been able to step in, whilst no doubt Declan is enjoying a hard earned rest.

No-one likes receiving complaints - and in my experience they can usually be resolved quite amicably if both sides take some time out to understand each other's position.
Regards, Melanie Giles, Insolvency Practitioner
 
 

Shining

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Post by Shining » Wed May 05, 2010 8:52 pm
Hi Paul I'm sure your input into the forum will be as valuable as Declan's. Welcome from me x
IVA final payment left the bank on the 26th January 2013...looking forward to a debt free future.
 
 

Skippy

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Post by Skippy » Wed May 05, 2010 8:55 pm
Welcome from me as well Paul
 
 

Paul at DebtFreeDirect

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Post by Paul at DebtFreeDirect » Thu May 06, 2010 9:45 am
In reply to Helen's post, thanks for the welcome!

I'll be standing in for Declan only when he's on holiday. Over time this may lead to me becoming a second poster but for now think of me as holiday cover!

Paul
Paul Culshaw
Debt Free Direct - the UK's largest IVA provider.
http://www.debtfreedirect.co.uk/iva/iva
http://www.debtfreedirect.co.uk/blog
 
 

Paul at DebtFreeDirect

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Post by Paul at DebtFreeDirect » Thu May 06, 2010 9:48 am
Thanks lesley and Skippy for your welcomes too!

Paul
Paul Culshaw
Debt Free Direct - the UK's largest IVA provider.
http://www.debtfreedirect.co.uk/iva/iva
http://www.debtfreedirect.co.uk/blog
 
 

kallis3

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Post by kallis3 » Thu May 06, 2010 12:19 pm
Welcome from me as well, nice to see you on here.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

steveco

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Post by steveco » Sat May 08, 2010 9:41 am
Thanks Paul, I will dig out my details when I get home and contact you shortly
 
 

Declan at DebtFreeDirect

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Post by Declan at DebtFreeDirect » Tue May 11, 2010 9:24 am
Hi Steveco
I’m just picking this up and haven’t had a chance to discuss this with my colleague Paul. Has this been resolved yet for you? If not drop[ me an email (my email can be found on my profile under the experts listing) and I will ensure this gets treated quickly.

Thanks
Declan Murray
Debt Advisor
Debt Free Direct - the UK's largest IVA provider.
http://www.debtfreedirect.co.uk/iva/
 
 

kallis3

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Post by kallis3 » Tue May 11, 2010 6:20 pm
Nice to see you back Declan, hope you had a good holiday.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
 
 

steveco

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Post by steveco » Mon May 17, 2010 2:58 pm
Just like to say thank you to Declan for help in sorting this out
 
 

kallis3

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Post by kallis3 » Mon May 17, 2010 3:09 pm
Glad you've got your help Steve. Hope everything takes a turn for the better now.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.
http://kallis3.blogs.iva.co.uk
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