kallis3 wrote:Agree with Foggy - make a complaint.
Which company is it?
Hi and thanks for the reply the company is Apature but originally we were with DFD. When DFD passed their Iva accounts over to aperture ours was actually in the closing stage and I was told it would not effect the closure of our iva,I've constantly been told that we would be issued our certificate within a certain time usually been told within 2 weeks but like I've said nothing appears hence I contract them to be told the same thing again, I've now been told yet again it will be dealt with with priority and we will receive our certificate within a 2-3 week time scale off course I'm very anxious about this given the fact this is not the first time this as been said. Can I ask how I go about making a complaint? Also how do I find out who my IP supervisor is because of the change in company I believe my IP will not be the same person as with DFD..Many thanks once again for any advice it's much apprecited
https://www.gov.uk/complain-about-insol ... actitioner
Well today I have again spoken to Aperture for a closure update and with the view to making a complaint and actually spoke to someone that spoke to me and not at me and made me feel like a person, anyway I've been given an update of the closure and told all admin work has been done on the closure and sent to Treasury to bring balance to zero and produce our final report. Is this good news? Does this mean we are at the end of all this?? I also asked for this to be confirmed via email of which it was
Again thank you
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