Jarvis disregarding closure letters

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jason453

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Post by jason453 » Sat Jan 02, 2021 1:41 pm
Hi ,I’m in the final year of my iva ,I could not release equity in my house so I had to pay another year ,as I pay by phone every month to aperture and then I found out that Jarvis had taken over ,even though I’ve given all my information about house and have certificate of completion and approved letters regarding close ,Jarvis seems to be disregarded this
Please help

Foggy

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Post by Foggy » Sat Jan 02, 2021 2:29 pm
I am confused ! You say that you are in your last year --- but that you have completion certificate .... which is it ?

You and Jarvis could well be at cross purposes.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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kallis3

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Post by kallis3 » Sat Jan 02, 2021 2:37 pm
I am also confused. Could you explain more please?
Sharing from experiences of dealing with debt
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jason453

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Post by jason453 » Sat Jan 02, 2021 10:22 pm
I reposting my question as I was a little bit unclear I was with aperture we came to the final and I could not release equity in the house so I had to pay for a extra year ,I was in a joint iva .unfortunately we separated and I carried on with payments on my own
Which I would pay monthly then when I came to to pay my September payment I was informed they had been taken over by Jarvis then I received a phone call by Jarvis
That I was missing my September payment
I provided proof ,my term of payments was due to finish in February 21 and while they was investigating the missing payment I was told to put the money to one side (which they still have not got back to me)
But in the meantime back aurgust I received
My certificate of completion pursuant to part 8 of the Insovlency act 1986 and there was letters stating iva is finished and checking my credit report I’m of the Insovlency list so if I have this information
How can Jarvis ask me to have my house revaluation and to see if I can release equity
When I’ve been through this process already with aperture.do they have right
Considering the I’ve made the agreement
With aperture

Foggy

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Post by Foggy » Sun Jan 03, 2021 10:37 am
You need to speak to a dedicated case handler at Jarvis, rather than whoever answers the phone, to get this sorted. As long as you have proff that the equity release exercise was carried out and that you have paid the full extra 12 months, then they should lie down and accept that.

It does sound as though the certificate was issued early in error --- but there might well have been a reason for this.

Who issued the certificate -- Aperture or Jarvis ? If Aperture issued it then you would not be being dealt with by Jarvis as they only passed over live cases.

The department at Aperture dealing with legacy issues (completed cases not handed over) are contactable at ivatrusts@aperture.uk.com . Jarvis always give this address for contact: welcome@jarvisiva.co.uk
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

Foggy

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Post by Foggy » Sun Jan 03, 2021 10:55 am
Topics merged.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
http://foggy.blogs.iva.co.uk

WallE

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Post by WallE » Tue Jan 05, 2021 11:45 pm
Something sounds like it has gone wrong here. Either the cert was fired out early in error or something else is at play. You mentioned that it was a joint IVA - was it varied to split it?

Could it be that it was split and one closed in August and the other remains active? Was the completion certificate in your name or the joint party?

Try emailing clientservices@jarvisiva.co.uk instead of the welcome email address, you're more likely to get a coherent response.

Also, make sure you stick your IVA ref in the subject line so they can find you and CC the IVA Trusts address as mentioned in Foggys post.
I work for one of the UK's biggest Insolvency Practitioners. All posts I make are my own thoughts and/or opinion and are not the views of my employer. None of my posts constitute legal advice and should not be taken as such.
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