Legal Action Against Creditfix

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SteveM
Posts: 12
by SteveM » Sat Jul 07, 2018 8:35 am
Creditfix have now adjourned meetings with my creditors four times in relation to my significant proposal to close my IVA in its final year with a loan based on the equity from my property secured by The Select Partnership. The proposal would not have been made if there had been any doubt as to it not being accepted. If it had been accepted, I would have closed my IVA four months ago. I have now paid an additional £3,000 into the period where I should be IVA free. At each stage of the process and at each adjournment Creditfix have been evasive and have made error after error. Lat week I questioned in detail their vague answers and eventually was able to clarify that the reason for delay is Creditfix inability to supply the creditors with correct information in relation to their process. This has absolutely nothing to do with the information I have sent to them or indeed the information supplied to them by The Select Partnership. It appears they have introduced forms and a process not previously used within the industry and these appear to have caused confusion with creditors and have not therefore provided the information required. Creditifix have not been transparent about this and have provided me with a long list of reasons that just did not make sense, hence my determination to get to the truth. I am sure I am not alone in this appalling treatment. I think they are of the view that the vulnerability of their customers means that we will not challenge them and that they can avoid taking professional responsibility for this. In my case I do not even have a date for the next meeting. Can anyone advise me how to take this issue to a regulatory body or who would be best to legally challenge this situation?
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Foggy
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by Foggy » Sat Jul 07, 2018 10:16 am
No -- you are not alone. Credit Fix have, apprently, halted all variations due to creditors being unhappy with their paperwork (at least this is what they have told at least one poster here).

My suggestion that they proceed using the already agreed framework while they sort out changes away from live cases was not understood when passed on to them !
Unfortunately, IPs and Insolvency firms are pretty much fireproof (something I tried to raise a petition against, but found little support). The Financial Ombudsman says IVA's are outside of his remit, which leaves only internal complaints and complaints to their regulatory bodies via the Government Gateway: https://www.gov.uk/complain-about-insol ... actitioner

Unfortunately the regulators will not intervene in the actual conduct of the case, but will only offer a slapped wrist or a fine against the IP. Some of these fines, however, can be quite hefty, so the threat, when mentioned in an internal complaint, sometimes does the trick.
Nikl
Posts: 55
by Nikl » Sat Jul 07, 2018 3:18 pm
When I challenged the Customer Sercives department as the Resolutions department are not clear language wise nor technical wise I was told
1. That the CS department can’t help me as they don’t know so If i can’t understand the resolutions department then there’s nothing they can do.
2. Not to be cheeky
3. The manager FINALLY told me that the problem is CF are providing too much information and that’s why the other party isn’t happy and it could take days or months to rectify.
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Foggy
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by Foggy » Sat Jul 07, 2018 4:00 pm
Nikl wrote:
When I challenged the Customer Sercives department as the Resolutions department are not clear language wise nor technical wise I was told
1. That the CS department can’t help me as they don’t know so If i can’t understand the resolutions department then there’s nothing they can do.
2. Not to be cheeky
3. The manager FINALLY told me that the problem is CF are providing too much information and that’s why the other party isn’t happy and it could take days or months to rectify.



Absolute BS from CF's flying monkeys!
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abbiesmum2003
Posts: 708
by abbiesmum2003 » Sat Jul 07, 2018 10:51 pm
You are not alone.
I have had a loan good to go since April via Select Partnership to emd IVA.
We made our 60th payment in june and we have also had meetings adjourned at least 4 times if not more-ive lost count. Theyve now pulled the case completely while they sort out this paperwork issues theyve got.
Ive been told it affects about 700 cases.
I have had evasive answers. Delay in keeping me informed despite them telling Select the day things happened. Different teams telling me different stories and giving different advice.
I have refused to pay anything else into the iva after our 60'paymentbwas made because i have made all contracted payments, theu do not require any further funds from me until they devide whether they will/will not accept loan.
If carry on paying they could delay and delay getting more and more money yet still want the full original amount loan. Its a con.
I have had it in writing more than once that I do not need to make any more contributions so im just waiting for them to sort their issues out with creditors then they say they will repropose my case.
I have told them I am making a formal complaint so suggest we all
do so.
They wont present current cases on old accepted paperwork while new paperwork gets agreed, theyve just put ALL cases on hold. They dont seem to realise the impact this has on us as a client. But they have never been client centred and dont seem to understand their own processes or IVA t&c's.
They dont like conflict and dont like customers having a firm understanding of the t&c's.
You are definately not alone in this complete tits up situation.
Ive been angry but past caring now and letting them sort it out. My
loan is still there for them so just got to sort out the wording on a letter!!!! Im refusing to pay them anything else until i know if they want 12 months extension or he considerable loan I have available!
SteveM
Posts: 12
by SteveM » Sun Jul 08, 2018 8:51 am
Foggy wrote:
No -- you are not alone. Credit Fix have, apprently, halted all variations due to creditors being unhappy with their paperwork (at least this is what they have told at least one poster here).

My suggestion that they proceed using the already agreed framework while they sort out changes away from live cases was not understood when passed on to them !
Unfortunately, IPs and Insolvency firms are pretty much fireproof (something I tried to raise a petition against, but found little support). The Financial Ombudsman says IVA's are outside of his remit, which leaves only internal complaints and complaints to their regulatory bodies via the Government Gateway: https://www.gov.uk/complain-about-insol ... actitioner

Unfortunately the regulators will not intervene in the actual conduct of the case, but will only offer a slapped wrist or a fine against the IP. Some of these fines, however, can be quite hefty, so the threat, when mentioned in an internal complaint, sometimes does the trick.



Thank you I will make a formal complain and copy-in their regulator. I will also seek legal advice as they are clearly not fulfilling their part of the agreement, especially as it would now appear that they have suspended the process for at least 700 of their customers.
SteveM
Posts: 12
by SteveM » Sun Jul 08, 2018 8:55 am
abbiesmum2003 wrote:
You are not alone.
I have had a loan good to go since April via Select Partnership to emd IVA.
We made our 60th payment in june and we have also had meetings adjourned at least 4 times if not more-ive lost count. Theyve now pulled the case completely while they sort out this paperwork issues theyve got.
Ive been told it affects about 700 cases.
I have had evasive answers. Delay in keeping me informed despite them telling Select the day things happened. Different teams telling me different stories and giving different advice.
I have refused to pay anything else into the iva after our 60'paymentbwas made because i have made all contracted payments, theu do not require any further funds from me until they devide whether they will/will not accept loan.
If carry on paying they could delay and delay getting more and more money yet still want the full original amount loan. Its a con.
I have had it in writing more than once that I do not need to make any more contributions so im just waiting for them to sort their issues out with creditors then they say they will repropose my case.
I have told them I am making a formal complaint so suggest we all
do so.
They wont present current cases on old accepted paperwork while new paperwork gets agreed, theyve just put ALL cases on hold. They dont seem to realise the impact this has on us as a client. But they have never been client centred and dont seem to understand their own processes or IVA t&c's.
They dont like conflict and dont like customers having a firm understanding of the t&c's.
You are definately not alone in this complete tits up situation.
Ive been angry but past caring now and letting them sort it out. My
loan is still there for them so just got to sort out the wording on a letter!!!! Im refusing to pay them anything else until i know if they want 12 months extension or he considerable loan I have available!



Thank you this is very helpful and certainly mirrors my own experience. I too think the whole thing is a scam. So will now set about the same action as yourself.
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abbiesmum2003
Posts: 708
by abbiesmum2003 » Sun Jul 08, 2018 9:14 am
They are atrocious as a company and dont seem to understand an iva t&cs! I have challenged them about no emd and they always have to 'check with a manager' even though they claimed to be an assistant manager!
I got a letter about releasing funds for mortgage/equity only 2 weeks before last payment. They threatened me with failure if didnt reply with an offer within 7 days of letter and quoted 'as per your t&c's.... Well i soon replied that THEY should have approached me about this 6 months earlier, not 2 weeks before the end (as per my t&cs!) and if they had any kind of system in place they should know i had done all the equity stuff already! They soon replied that it had been an 'admin error'amd to dismiss the letter!!!
They have no idea what they are doing!
I have emailed David Rankin and surprise surprise i have not had a reply.
Its appalling.
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