Logbook loan complaint

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rajinder817

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Joined: Thu Aug 20, 2020 3:06 pm

Post by rajinder817 » Thu Aug 20, 2020 3:06 pm
Hi, I successfully completed my IVA 4 years ago. The IVA was with Aperture. I have recently complained to the Financial Ombudsman Service about a logbook loan (secured loan against car) that was running during my IVA but was not part of the IVA. As part of my complaint I may be entitled to a redress amount for interest and charges.

Does anyone know if this would have to go into my IVA which was completed 4 years ago? I have tried to contact Aperture but due to COVID-19 they are not taking calls and neither are they responding to my emails. The Financial Ombudsman Service would require written confirmation.

WallE

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Joined: Sat Oct 26, 2019 11:08 pm

Post by WallE » Thu Aug 20, 2020 3:27 pm
Aperture's phone lines are currently open Monday, Tuesday and Friday 9-5.
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