Hi, I successfully completed my IVA 4 years ago. The IVA was with Aperture. I have recently complained to the Financial Ombudsman Service about a logbook loan (secured loan against car) that was running during my IVA but was not part of the IVA. As part of my complaint I may be entitled to a redress amount for interest and charges.
Does anyone know if this would have to go into my IVA which was completed 4 years ago? I have tried to contact Aperture but due to COVID-19 they are not taking calls and neither are they responding to my emails. The Financial Ombudsman Service would require written confirmation.