MBNA email???

[missy80]

I've had the email I attached below just come into my inbox - is it genuine? Is this really from MBNA? I didn't realise they were part of Bank of America.

Anyway, also tied up in this is, if it is genuine, should I reply to it?

*If you are already in contact with MBNA,

please ignore this email**



Hello,

Please call MBNA on 01244 879182 (24 hour overseas

tel: 0044 1244672111), our office opening hours are Mon-Thu 8am-9pm,

Friday 8am-5pm, and Saturday 8am-12pm.

My team are standing by with many different alternatives to discuss -

some of which you may not be aware of.





You may also respond to this

e-mail if you wish, I will endeavour to reply however if you don’t hear within

48 hours please call the office on the numbers above.

Although every effort is made to reply to all messages it is not always possible - thank you in advance.

We are here to help

Regards

Adele Thomas



*** This is a contact email, you may respond to this message, however,

please be aware that we require your permission to correspond via this

method going forward. Please state clearly in your reply that you are happy to correspond

this way, otherwise we will be unable to respond. What you need to be aware of is that by calling us

we can resolve any issues more efficiently. ***

References to "Sender" are references to any subsidiary of Bank of America Corporation. Securities and Insurance Products: * Are Not FDIC Insured * Are Not Bank Guaranteed * May Lose Value * Are Not a Bank Deposit * Are Not a Condition to Any Banking Service or Activity * Are Not Insured by Any Federal Government Agency. Attachments that are part of this EC may have additional important disclosures and disclaimers, which you should read. This message is subject to terms available at the following link:
http://www.bankofamerica.com/emaildisclaimer. By messaging with Sender you consent to the foregoing.

[MrsKnight]

Hi Missy

Ive never heard of a creditor contacting you via this method. Due to the credit/fraud scams that go on I would refrain from responding or not at all.
As all banks warn in there online banking - they will never contact you via email asking you to supply your private information.
Looking at the wording they are not asking you to confirm anything other than to respond. Which if I think you did - they would then ask for your personal details - so to me this email is a no no.
And why would someone from the UK want to ring an office in the USA? Sorry I might be wrong but this looks alittle dodgy to me x

[MrsKnight]

Sorry I have just clicked on the link at the bottom of your post missy n it says:
"sorry the page you are looking for is not available" n a list at the bottom - sends alarm bells in my mind hun.

[Gettingthere]

To be honest Missy, I would steel well clear of this method of contact, one of my creditors was MBNA and it was a European Bank Ltd (MBNA EBL) there was a US subsidiary which was taken over by the Bank of America. Most of the background is on Wikipedia but I would tread carefully contacting them from an email, there are lots of iffy stuff floatin about pretending to be from banks but are not. I was only contacted (continuously) by phone and letter by them. If in doubt call the number of MBNA customer services and make discreet inquiries.

[dw1983]

I wouldnt respond to it sounds like a scam

[Struzzo39]

Hi MBNA is one of our creditors too, but they havn't contacted us this way i have to say. But RBS have sent us an email today asking us to contact them regarding the account, so it could be legit who knows. I just wish they'd give up!!!

[kallis3]

I would ignore it anyway. Finger would be poised over the delete button!

[missy80]

It's stupid isn't it - I'm normally the first one to ignore those phishing emails but with this it's made me doubt myself.

Anyway, I've decided not to reply. I don't pick up the phone to them so I guess there's no reason to email!

Thanks everybody

[Jan01]

I ignore all these type of emails I recieved on from HSBC yesterday saying that someone has tried to access mt account as I no longer have a HSBC account I don't care.

My thoughts are if a company really needs to speak to me they will telephone or send a letter through snail mail.

Jan

[rayb]

I must admit I get the HSBC once quite a lot and I have never even had an account with them lol.

The best one I have had recently was the Inland Revenue telling me that I have a tax refund due and please complete my details including national insurance number - made me laugh when I read it, damn con artists and spammers!!! [:D][:D][:D]

[wannabedj]

I had a Virgin Credit card through MBNA and they contacted me via email many a time.

[31101932]

I receive e-mails allegedly from HSBC although I have never had an account with them.

I also receive e-mails concerning my World Of Warcraft account - I don't have one.

[kallis3]

I get loads of phishing emails! The favourites at the moment are Paypal. I just forward them on to their security department.

I get loads telling me I have either won a lottery or am a beneficiary (I should now be the richest person in the entire universe!) or someone wants to deliver a parcel to me!

The sad thing is that some people believe them.

[MelanieGiles]

It look fairly genuine to me - but probably only one way to find out and give them a call rather than responding to an unsolicited e-mail.