I have to echo all the comments about Melanie. She has the patience of a saint (I know that because of all the times I called her with my worries). She always had confidence in me and my application for an IVA, and nothing was (or still is) too much trouble for her.
Although I'm only just starting out along the road on my IVA, I have to say finding Melanie has been the best moment of my (financial) life...If only I'd known about this 5 years ago instead of struggling on with umpteen jobs for years, I would already be settled again.
Melanie is a fantastic IP and I also see her as a friend.