Money Plus not responding

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kelly704
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by kelly704 » Wed Mar 07, 2018 1:47 pm
We have paid our iva for 5 years in October last year we offered a cash settlement rather than remortgage we heard nothing back. Got in touch with money plus and nothing had been put to the creditors. We have been waiting 6 months up in the air. Now my husbands van has given up, so he can not work. They agreed to write a letter to finance company and now saying they won’t. We are left in limbo. Really stressed out and it’s supposed to of helped us.please help!
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kallis3
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by kallis3 » Wed Mar 07, 2018 2:00 pm
You need to keep pestering, and threaten to make a complaint which will be escalated if you don't get a satisfactory result. Should have been sorted before now.
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Lisa Thomas
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by Lisa Thomas » Wed Mar 07, 2018 2:41 pm
Make a written complaint and send by registered post.

As regards the F&F offer they should have put it to creditors within 21 days.

Mention you are going to complaint to the gateway here:

https://www.gov.uk/complain-about-insol ... actitioner
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Foggy
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by Foggy » Wed Mar 07, 2018 3:48 pm
As above .. make a formal comnplaint, which you can escalate to their regulatory body if need be. Write by recorded delivery, keeping copies, addressed direct to the IP.
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