My ex-husband and I made our last payment on our IVA in September and were told it would take 3-6 months for completion. Upon chasing I have been told that they did not split the money equally and have overpaid one creditor by £9 so can't send the paper work out till that is received back and redistributed. They say they have chased twice (since I last spoke to them) and all they can do now is wait. My ex and I split up nearly 6 years ago and due to the IVA we have not taken my name off the house nor got divorced. We would both like to move on with our lives and my ex would like to attempt to take over the mortgage and deeds of the house into his name which I am more than happy for him to do. This £9 is literally holding my life up and I want to do something about it but I'm not sure what (if anything) I am able to do. Now we have GDPR in place is it worth requesting my file so I can maybe see what's been going on? Any help or advice would be lovely!!!!
You could make a formal complaint to the IP, which you could then escalate to their regulatory body if no joy. For the sake of £9, seeing as it is their error, they could sacrifice a small part of their fee to redress the balance between creditors.
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