I would keep ringing every week to 'hound' them in the hope they quicken their actions for you.
We had a similar problem back in 2016. We completed in Aug 16 but by Dec still had no CC. I posted on here back on 14th December - you may want to search my posts, and whilst your situation may differ from mine, it was what Michael Peoples responded with below that actually got it sorted. I used his wording and we had our CC Jan17. After my gazillionth e-mail / call to Payplan, they gave Natwest a time frame and then said to me if they did not respond they would issue our CC. I believe Natwest came through and as said all got sorted. Had it not been for Michael's help / advice god only knows how long we'd have waited. Good luck
Michael Peoples » 14 Dec 2016 10:24
This does seem a little odd. It is easy to exclude a creditor if they do not provide details of the debt but it appears that NatWest have been asked for statements to back up their claim. This evidence should have been on file when the original debt was listed so unless there is some form of dispute between Payplan and NatWest I am unsure why the file cannot be closed down. Ask Payplan why NatWest have not been excluded and why Payplan are insisting on statements.
Ask the IP what the dispute is about and whether they have sent a formal rejection notice to the creditor.
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