No Response from Creditfix

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Hufflepuff
Posts: 60
by Hufflepuff » Sun Jan 07, 2018 7:52 pm
Hi all,

I was a transferee from PJG to Creditfix a couple of years ago.

I emailed Customer Service (and got an acknowledgement) on 27 November 2017 requesting advice on early settlement due to a change in my circumstances - I’m in final year.

No response, so I emailed again on 15 December, again acknowledgement but still no response from a person!

I want to chase up again but would prefer not to have to phone them. Has anyone got a different email they could suggest - other than the customer service one?

It looks like Greg has left who used to be the Creditfix contact on the forum?

Many thanks
Huff
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Foggy
Forum Expert
Posts: 26889
Contact
by Foggy » Sun Jan 07, 2018 8:05 pm
In the absense of any CF customers giving you a named email address I would write by recorded snail mail and follow this up with a complaint if no luck.
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Hufflepuff
Posts: 60
by Hufflepuff » Mon Jan 08, 2018 2:50 pm
Hufflepuff wrote:
Hi all,

I was a transferee from PJG to Creditfix a couple of years ago.

I emailed Customer Service (and got an acknowledgement) on 27 November 2017 requesting advice on early settlement due to a change in my circumstances - I’m in final year.

No response, so I emailed again on 15 December, again acknowledgement but still no response from a person!

I want to chase up again but would prefer not to have to phone them. Has anyone got a different email they could suggest - other than the customer service one?

It looks like Greg has left who used to be the Creditfix contact on the forum?

Many thanks
Huff


Thanks - I’ll try that
Huff
Kerryiva
Posts: 6
by Kerryiva » Mon Jan 08, 2018 6:38 pm
zehra.joomun@creditfix.co.uk
Resolution team leader. I seem to be getting somewhere with them now .
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jonathah
Posts: 60
by jonathah » Mon Jan 08, 2018 9:17 pm
Her inbox is going to start filling up!
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Hufflepuff
Posts: 60
by Hufflepuff » Mon Jan 08, 2018 10:24 pm
Kerryiva wrote:
zehra.joomun@creditfix.co.uk
Resolution team leader. I seem to be getting somewhere with them now .


Aaah, thank you so much.

Huff
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