Not happy with what I have been told

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rachel655

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Post by rachel655 » Tue Sep 11, 2018 3:56 pm
Can I put a complaint in if I am not happy with what I have been told

kallis3

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Post by kallis3 » Tue Sep 11, 2018 4:53 pm
Can you be a bit more specific - who has told you what? Are you in an IVA?
http://kallis3.blogs.iva.co.uk/
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.

Foggy

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Post by Foggy » Tue Sep 11, 2018 5:06 pm
Every firm has a complaints process, so you can complain. However many problems we see here are resolved without resorting to this. What is the problem ?
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Visit my blog here : http://foggy.blogs.iva.co.uk/

rachel655

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Post by rachel655 » Tue Sep 11, 2018 5:39 pm
They sent me a letter stating there was 7 day to sort my account out with them and I phoned them today twice and they have closed it but got it touch with step change and they said it is still active so what do I do abut it please

Foggy

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Post by Foggy » Tue Sep 11, 2018 5:49 pm
rachel655 wrote:
They sent me a letter stating there was 7 day to sort my account out with them and I phoned them today twice and they have closed it but got it touch with step change and they said it is still active so what do I do abut it please
So Stepchange are handling your IVA ? Who told you to sort what account out ?
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Visit my blog here : http://foggy.blogs.iva.co.uk/

rachel655

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Post by rachel655 » Tue Sep 11, 2018 5:55 pm
To sort my iva account out before they take legal action but it failed yesturday and step change need to certificate saying it has ended and the list of my creditors

Foggy

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Post by Foggy » Tue Sep 11, 2018 6:29 pm
rachel655 wrote:
To sort my iva account out before they take legal action but it failed yesturday and step change need to certificate saying it has ended and the list of my creditors
Your IVA has failed ? And someone wants it sorted and certificated within 7 days ? Stepchange were your provider ? Termination Notices take a few weeks to issue.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Visit my blog here : http://foggy.blogs.iva.co.uk/

rachel655

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Post by rachel655 » Tue Sep 11, 2018 6:33 pm
Ok thanks for your help hopefully I get it sorted out now

kallis3

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Post by kallis3 » Tue Sep 11, 2018 9:26 pm
Why has it failed?
http://kallis3.blogs.iva.co.uk/
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.

rachel655

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Post by rachel655 » Tue Sep 11, 2018 10:25 pm
Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ]

caravario1

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Post by caravario1 » Wed Sep 12, 2018 6:26 am
rachel655 wrote:
Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ]
Stepchange's call handler and staff have become quite poor with their customer service skills lately. Most are insensitive and show no empathy what so ever. So not surprised about how you were treated.

rachel655

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Post by rachel655 » Wed Sep 12, 2018 10:43 am
The best of it is I am not with step change

Foggy

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Post by Foggy » Wed Sep 12, 2018 11:45 am
rachel655 wrote:
The best of it is I am not with step change
I am confused ! Who are you with and why is Stepchange involved ?

Maybe we need to start again !
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
Visit my blog here : http://foggy.blogs.iva.co.uk/

kallis3

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Post by kallis3 » Wed Sep 12, 2018 12:02 pm
Agree with Foggy - we need some more information
http://kallis3.blogs.iva.co.uk/
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley.

rachel655

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Joined: Tue Sep 11, 2018 3:56 pm

Post by rachel655 » Wed Sep 12, 2018 5:28 pm
I am with aperture I phoned step change to get some advice
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