rachel655 wrote:They sent me a letter stating there was 7 day to sort my account out with them and I phoned them today twice and they have closed it but got it touch with step change and they said it is still active so what do I do abut it please
So Stepchange are handling your IVA ? Who told you to sort what account out ?
rachel655 wrote:To sort my iva account out before they take legal action but it failed yesturday and step change need to certificate saying it has ended and the list of my creditors
Your IVA has failed ? And someone wants it sorted and certificated within 7 days ? Stepchange were your provider ? Termination Notices take a few weeks to issue.
rachel655 wrote:Because I have missed payments but I was willin to sort it out but no it failed two days before it was suppose to ]
Stepchange's call handler and staff have become quite poor with their customer service skills lately. Most are insensitive and show no empathy what so ever. So not surprised about how you were treated.
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