Not satisfied with service given by Simple Debt Solutions

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Post by sayenna » Mon Sep 06, 2010 4:15 pm
I am currently in an IVA with a co called Simple Debt Solutions. I have been making the agreed regular monthly payments. I recently sold my property and they have stated that the proceeds of sale must go directly to them to hold in account until a creditors meeting or I will be breaching my agreement. I notfied them of the sale in July and due to their incompetence they have not yet set up a creditors meeting, I am not satisfied with the service being there a way for mediation or to change to another company. I offered a lump sum which they refused to acknowledge


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Post by liamjames » Mon Sep 06, 2010 4:51 pm
That's a shame sayenna.

Unfortunately "transferring" an IVA to a new IP is impossible without their consent and a lot of work. You would instead have to allow your IVA to fail and then propose new terms with a different company, and the fees of the previous IVA would still be payable.

It's almost certainly a better idea to stick with Simple Debt Solutions and just escalate your concerns until you speak directly to a manager or your IP.

If you can't get a result that way, then you can complain directly to your IP's regulatory body.

Good luck for the meeting!
Take care,

Liam James
Varden Nuttall

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Post by rayb » Mon Sep 06, 2010 4:58 pm

You can get your IP's direct details from this link:


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Post by MelanieGiles » Mon Sep 06, 2010 10:52 pm
It's note the first time we have seen complaints about this particular firm on the forum - and with a lump sum available you would think that they would want to get your case progressed asap.

I suggest that you try and speak directly to the IP acting for you to express your concerns, and ask for a timescale in which he/she can expect to put the variation forward. IPs are busy people these days, but this is no excuse for poor client service.
Regards, Melanie Giles, Insolvency Practitioner
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