If you have significant equity in your property then (depending on what you have propose) it may well be that the proposals were not fair or attractive enough to RBS or other creditors.
A complaint may convince them to change their mind but if, when compared to say Bankruptcy, creditors would get the same, or more money back just as quickly, or even quicker then it maybe that they stick to their guns.
A DMP may buy you some time as Foggy says to keep chipping away at the debt whilst you consider alternative solutions.
Interesting that you feel the estimate from Zoopla is inflated. Online valuations are quick and convenient, but unfortunately not always 100% accurate.
In these situations, I would advise my clients to get a written valuation from a local estate agent that may be much more accurate, and also takes into account any work that may doing etc. If that valuation is significantly lower, and if it brings the equity issue to a point that it is no longer a stumbling block, then another attempt may not be impossible.
Alternatively, a DMP may work as a temporary fix. In time, RBS may well sell the debt, at which point an IVA may be possible then.
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