Are you with CF ? If so, they have been having an issue with paperwork recently. Basically they tried to use their own version of previously agreed templates which a creditor took exception to.
The signs are that this will be sorted soon.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014 http://foggy.blogs.iva.co.uk