I wondered if anybody could give let me know how long it took PayPlan to organise their full and final offer on an IVA for them?
I have sent them all the documentation they needed but they seem to be dragging their heels.
Is their an 'official' timeframe they have to arrange the meeting etc in?
Has anybody else been in this situation who could offer me some advice?
It took me 8 months from my first request to arrange my F&F with Payplan. They lost paperwork, they lost letters which I knew they had received from using recorded delivery. Weeks and weeks went by while they looked in to things for me and letters, emails and phone calls went unanswered and most annoyingly, not one person in that company knew what any other person was doing regarding my IVA. The only department that performed with any kind of efficiency was the team that looked after my equity release side of things. To say at the end of 8 months I let rip is an understatement.
Once I had made my last payment, I gave them 8 weeks then I started hounding Payplan almost daily for my completion certificate, there was no way I was going to let the weeks run in to months again without getting anywhere. I received my certificate just shy of three months and the whole process had taken nearly 11 months from start to finish.
My advice would be to keep on to them, chase, chase and chase up every letter and email at every stage of the process and as for phone calls, never agree to them calling you back, you'll never hear from them. There is a chance that during the two years since I completed that they have sorted their inefficiency out...