PPI following IVA

[robert969]

Hi I completed my IVA arrangement in 2016 having paid over 75% of my depts. but there was a wind fall clause that I have asked for details on with no reply as at the beginning of this year I was informed of a 7 to 8K PPI refund I was due but the company holding this would not release due to me having an IVA . At this point I tried to contact my IVA holder Aperture and after about 6 emails and lots of phone calls eventually had a reply to say they were looking at this then nothing at all. Next thing I was informed by apertures on line portal that my IVA was being transferred to Jarvis insolvency again no reply to E-mails and when I got through on the phone only to be told I need to contact Aperture trust can you help as getting nowhere with this just loosing much needed cash .
also requests for a completion letter cert getting nowhere
Thanks in advance
Rob

[Foggy]

Have you checked on the Insolvency Register whether the IVA has actually been formally completed by the issue of the completion certificate ?

If it was completed then the trust will be being dealt with by Apertures Trust Division at ivatrusts@aperture.uk.com

If it wasn't formally completed then it would have gone to Jarvis at welcome@jarvisiva.co.uk

In either case the PPI refund is legally due to the IVA, for distribution between former creditors, as recently confirmed in the courts. You will only get it if the IP declares he or she has no interest in the refund, which is unlikely.

[robert969]

Hi thanks I have contacted both company's this year with over 20 E-mails between them with not much more than an acknowledgment and no details . When I search the Insolvency Register I cannot see my name or details does this mean the IVA is down as complete as I also may be receiving
funds from an inheritance shorty and with fees for my IVA I have already paid more than twice my original dept amount
Thanks in advance
rob

[Foggy]

To come off the register it must have been completed or failed ... presumably completed in your case. It would be useful to know the date to determine whether you crossed to Jarvis or not. As you were advised that you did, I would assume Jarvis to be the ones to assist or to lodge a complaint about.

[robert969]

Hi My original IVA was with Thornton Grant then changed to Aperture the last payment I made
into the agreement was the end of 2015 and I was sent a letter to show how my payments were distributed. However I cannot ever remember receiving a completion cert and have requested a
copy on quite a few occasions I paid well over the original agreement into my IVA .
Also are fees in an IVA % based on your repayments as cannot find original agreement .

[kallis3]

That letter would probably have been your completion. You do not get a certificate as such. Fees are sorted at the start of your IVA and you will always owe the full amount of your debt until completion. If you paid more than your original agreement it would have gone to your creditors.

[Foggy]

As Kallis says the 'certificate', such as it is, usually accompanies the final distribution report. It is merely a paragraph stating that the IVA was completed and the supervisor's job is over.

I, too, was with Grant Thornton (shunted on from RSM Tenon) and then shunted on to Aperture. They sent me a copy of the completion certificate by email as well as the hard copy, which followed several weeks later. If your email archives go back that far it might be worth a look.

Fees back then were often proposed as a fixed fee and then modified by creditors to a percentage based fee --- usually 15% at the time. This, of course, on top of the nominees fee for drawing up the arrangement ( £1500 - £1750).