There seems to be lits of numbers, contacts and departments! I was getting 12+ emails a day sometimes all the same thing at 3/4am! Plus letters and telephone calls! It was ridiculos but apparently automatic system!
When we did speak to someone i told them i would only communicate in onemethod with one person amd to stop the over powering comms as veering on harrassment. They listened and it stopped. We filled out the paperwork we were sent and have had 2-3 successful claims go to our iva. Not sure if that helps or not.
Not sure why they cant deal direct with you when you need to sign paperwork authorising them to look for ppi!!!! All i can say is that it seems a legit company but communication not their forte!
I would email Payplan stating your concerns and say that you ARE willing to co-operate, but only once Payplan confirm, from the email address you have written to, that the details are legitimate.
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