There seems to be lits of numbers, contacts and departments! I was getting 12+ emails a day sometimes all the same thing at 3/4am! Plus letters and telephone calls! It was ridiculos but apparently automatic system!
When we did speak to someone i told them i would only communicate in onemethod with one person amd to stop the over powering comms as veering on harrassment. They listened and it stopped. We filled out the paperwork we were sent and have had 2-3 successful claims go to our iva. Not sure if that helps or not.
Not sure why they cant deal direct with you when you need to sign paperwork authorising them to look for ppi!!!! All i can say is that it seems a legit company but communication not their forte!
I would email Payplan stating your concerns and say that you ARE willing to co-operate, but only once Payplan confirm, from the email address you have written to, that the details are legitimate.
Who is onlineUsers browsing this forum: No registered users and 22 guests
Ask the IVA Experts a QuestionSimply complete form and you will get an answer from our IVA Experts (multiple replies within an hour *)
* Any use of this forum is conditional on you having read and agreed to our terms and conditions.
* If you enter your phone number, IVA.com Group Limited will give you a courtesy call to ensure that your question has been answered.
* The question will be posted on our forum, we will email you the location