Problem with threshold

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Post by anthony323 » Mon Feb 08, 2021 6:13 pm
Recently been moved over to ebengate from vanguard.. in January 2020 my annual review they said (emailed) I had a monthly threshold of £2400 inc 10%! Over the year I’ve actually earned less than the previous year but the ebengate are saying I owe £1400 and my threshold is £2050 according to there records. I’m really confused and everytime I ring they never let me speak to my IP it’s always someone I don’t understand, I’ve sent them the email but no response.


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Post by Foggy » Mon Feb 08, 2021 6:59 pm
Ebenegate are an admin company linked to CreditFix. They do not run (or, it seems, understand) IVA's and they could not put you through to your IP anyway. It is, I am afraid, becoming normal practice for larger companies to keep you away from the IP. You can, however, email him or her directly, using the email address given here: to complain about this poor service and, if still unhappy, you can escalate this to the regulatory body, via the Government Gateway, here: ... actitioner
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014
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