Search found 16 matches

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Search found 16 matches Page 1 of 2
by abby528
Thu Jun 14, 2018 5:01 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Hello I didn’t get a reply one, but she has just replied :D :D saying sorry for what has happened and is passing it on to the complaint people, to look into why it all happened! Said my husbands case will be closed within 2 weeks then a certificate will be sent straight after!! :D I’m so grateful to...
by abby528
Thu Jun 14, 2018 12:30 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Ok :( thank you for your advice. I’ll have to have to wait and see if hear back from my husbands IP. Thank you.
by abby528
Thu Jun 14, 2018 10:18 am
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Hi thank you for your reply, I’m finding it so hard with this company, they are so draining. I do have authority to talk to them on my husbands behalf, but not sure weather that includes higher people maybe that was the problem. I feel more stressed now about the whole thing than what I did before j...
by abby528
Thu Jun 14, 2018 9:47 am
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Hi all, sorry me again! Just got to have a rant! :evil: I sent an email to Jaqueline, no reply as yet but understand she’s busy. So I thought I’d give Aperture a ring just to see if Steven Gibson has done anything more on my husbands Iva. But they wouldn’t even put me through! Then I said can I talk...
by abby528
Tue Jun 12, 2018 4:07 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
That’s brilliant thank you so much, will email her and see if she can do anything. Thank you for all your help everyone. :D
by abby528
Mon Jun 11, 2018 8:37 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
hi foggy gave me some great advise find out whom your ip is probably jaqueline westerman from aperture if you need her email ill post it then email her directly about your concerns i did got a reply within 2 days and a phone call the same day from a guy called john gillespy saying he was taking my ...
by abby528
Mon Jun 11, 2018 5:55 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Thank you sooo much for your help! I’m so glad it’s not Steven, hopefully I won’t have to deal with him again. Again thank you, you have helped me a lot.
by abby528
Mon Jun 11, 2018 5:29 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
When I rung up they said this Steven is my case manager is that same thing as an IP? He said he’s in control of my IVA, so assumed he does it all, can close it and send cc.
by abby528
Mon Jun 11, 2018 5:23 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Do you know what I’m not surprised, he was horrible. Apparently Darren who I spoke to passed me on to Steven who he said was my IP! I asked for his manger name too, as I was so disgusted how he spoke to me he said he’s managers name was Glen Peeples. Thank you for looking for me I really appreciate ...
by abby528
Mon Jun 11, 2018 5:14 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Thank you, hope it doesn’t go on for too much longer. That must be an amazing feeling :D well done! I will keep annoying them ha, they surly will want to get rid of me!
by abby528
Mon Jun 11, 2018 5:03 pm
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Hi thank you for your reply, my husband IP is Steven Gibson I actually got to talk to him today as wasn’t happy with what the member of staff was saying, as said since 22nd May the Iva has been closed! But today got told it’s not! But Steven wasn’t any help at all! Absolutely unless, didn’t show any...
by abby528
Mon Jun 11, 2018 1:33 pm
Forum: Ask IVA Forum and Industry experts
Topic: Aperture ..... Feeling very frustrated!!!
Replies: 14
Views: 1177
Also to help, if you want to get through to them I find ringing the new client phone number works better than existing one, and press for make a payment! Funny how they answer that hey!
by abby528
Mon Jun 11, 2018 1:29 pm
Forum: Ask IVA Forum and Industry experts
Topic: Aperture ..... Feeling very frustrated!!!
Replies: 14
Views: 1177
Hi all, I have already wrote on here, but this one does seem more about Aperture! My husband paid last payment Dec last year, we also been in Iva for 7 years! Never missed a payment or anything done everything asked of us. Got told at least 3 times over last 2 weeks by 3 different people that our Iv...
by abby528
Mon Jun 11, 2018 9:38 am
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
That’s great thank you very much. It will be 6 months on 30th June so see what happens. But I’m Gona write a complaint about how I have been treated. Especially by my case manager! Can’t believe these people run a big company like that, no people skills at all!!!
by abby528
Mon Jun 11, 2018 9:08 am
Forum: Ask IVA Forum and Industry experts
Topic: How long till a completion certificate?
Replies: 30
Views: 4027
Hi all, Thank you so much for your replies. My IVA is with Aperture originally Grant Thornton’s. I called today and spoke to my case manager, who sounded like he did not care at all, and was told my case is not closed after being told by 3 different people last week that it was. I want to make a com...
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Search found 16 matches Page 1 of 2