then go back and search for your ip you will get there direct email.email them.
i was the same never heard a thing last payment janruary,email my ip .same day gets a call from an aperture
rep saying hes taken my case,this was a month ago.lo and behold got a call wednesday saying its completed
and paperwork is in post phew.what a feeling
https://www.gov.uk/complain-about-insol ... actitioner
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