An interesting read, but, as ever, in my opinion and slightly contrary to theirs, it doesn't go far enough towards providing mediation and resolution for the debtor. I agree that regulatory teeth would be more responsive, time-wise, to complaints but feel that the FCA has more muscle which it flexes to get restitution for the complainant. The regulatory bodies are still too self absorbed or disinterested.
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014 http://foggy.blogs.iva.co.uk