I wanted to speak to a few different companies so this evening, having already completed a debt remedy, I spoke to Step Change. They shocked me in their respinse, which was very impersonal with no time to understand our situation. I was pretty much told to review my budget and figures I'd entered online and if all corrwct I could submit. It will then tell me my options, and I could see all info and proceed online if I wanted. It also may say to call them to discuss the options.
Has anyone had this with them or was I unlucky to have someone that probably just wanted to go home! I had been on hold for 34 mins before even speaking to anyone!
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