I tried to ring them when I got home but of course the IVA department only works 9-5 which makes it quite differcult to contact them. I am very worried about this,another sleepless night ahead.[:(]
I found it pretty upsetting especially as they said my arrangement is at risk also they are quick off the mark if it is my January payment as they would only just have recieved this. I know I have not done anything wrong but it is a worry.
Thanks for your reply.
I had to wait almost two weeks to be told that because they were late doing my review, these letters were sent out automatically. I wasn't best pleased.
You've got nothing to worry about, you've proof you've paid it.
Thanks have not been able to get through to Payplan on the phone this morning only had limited time as had to go to work. However I did received a phone call from the mobile where the text came from, as I had replied. It was the debt adviser who had dealt which my initial application a year ago. He did not know anything about it but was going to email Payplan. I have also emailed them but have not heard anything. It is all very odd. I am not so worried now as something has obviously gone wrong their end.
Sorry to hear you had problems Jan.
They are obviously having some big problems at the moment. As long as you have the proof, you have nothing to worry about.
I'd certainly have a bit of a go when you do eventually get hold of someone. It's not right that people should be worried like this.
Yes I agree Jan it was terrible that you had to wait that long especially over Christmas. They do seem to very hard to get hold of on the phone these days. I have written a letter now so hopefully that will get some responce. I am trying not ot worry I know I have paid at the end of the day, if I had a problem paying I would contact them straight away but that is not the case.
Any way it is my Grandson's 2nd birthday tomorrow he is such a lovely little boy I am going to focus on him.
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