Andrea
Both James and I have worked on differing sides of the debt industry for more years than I care to remember, and are more than happy to give up some of our time to assist you on this forum.
One think you must remember is that your IP is being paid to supervise your IVA. This means that they have to give you time to sort out queries, and I suggest you try to speak to them directly - the clue is in their name!!! - if you need to discuss anything about your case specifically. Insolvency practitioners are professionally qualified persons, and have a duty of care to the clients to whom they represent. I am sure that your own IP will be more than happy to talk through things with you, but sometimes the hardest part is getting through the hierarchial levels within the larger firms.
Keep trying, as I am sure that they would be very concerned to know you are not happy with the service.
Regards, Melanie Giles, Insolvency Practitioner for over 20 years.
View my IVA blog at:
http://melaniegiles.blogs.iva.co.uk