I started my iva in November and initially they were lovely, I explained I suffer depression and my debt was making it worse and they couldn't be lovelier. They suggested an iva and i agreed as i just genuinely didn't want to deal with it anymore.
Last week i contacted them as my pay went up as did my rent and I spoke to someone on the phone and she was so abrupt and very patronising. I stated I really am struggling emotionally at the moment with all thats going on and she retorted "yes i do know you have issues!" And it was said in such a way i don't want to talk to them anymore, it upset me so much, probably more than it should of. But since then I really don't want to deal with them anymore. What are my options going forward? Can I change providers, or could I just let the iva fail and find someone else to do the iva with?
Money is such an emotive thing with me and I'd rather deal with someone who is supportive who I can communicate with.
I'd appreciate any advice
Agree with Foggy - you can always complain about this particular handler and also email your IP directly to get a definitive answer as to your problems.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
Bob Marley. http://kallis3.blogs.iva.co.uk