Updating credit file with incorrect information?

[simon1973]

Following the completion of my IVA I sent my completion certificate to all creditors. All have updated correctly (well almost) bar 1 who appears to want to but the satisfied date as June 2010 and not the IVa start date of Apr 2005. If they do this, I assume the default from 2005 would continue to show until 2016, or have I understood them wrong.

Reply on Equifax:

Credit Agreement - Club 24 - Credit Agreement (I)

The company has investigated your query and have advised Equifax that they have been in touch with the Insolvency Practitioner who dealt with this case,and they confirm that the completion date for this is actually 03/06/2010. The satisfied date you gave is the start date of the IVA and not the completion. Your Credit File has been amended to show a satisfied date of 03/06/2010 in line with the completion certificate provided. A new credit report has been created for you to view this change.

We suggest that you contact the company directly if you need further information.

Contact Details
Address: Corporate Compliance Dept, 4th Floor, Hepworth Hse, Claypit Lane Leeds LS2 8AE

The note previously added stating that your information was in dispute has now been removed.

You’ll find more information about your credit report at: www.equifax.co.uk/help. If you have a question, you should find the answer in our FAQ section. If not, you can send us an online query, and attach your documents to it - no need to worry about them getting lost or delayed in the post.

I hope you find this useful. If there’s anything else we can do for you, please let us know.

Kind regards

Equifax Customer Services

Response (Administrator) 02/09/2010 09.41 AM
Thank You for the copy of the completion certificate. I have been in touch with the Insolvency Practitioner who dealt with this case,and they confirm that the completion date for this is actually 03/06/2010.The satisfied date you gave is the start date of the IVA and not the completion.Your Credit File has been amended to show a satisfied date of 03/06/2010 in line with the completion certificate provided.

[MelanieGiles]

The satisfied date should be the date the IVA concluded and not when it commenced.

[simon1973]

Does this mean the default will still show until 2016?

[MelanieGiles]

No - the time should run from the date the IVA was taken out - for six years, and not six years from the date the IVA concluded.

[simon1973]

What bothers me is now that they are marked as settled and not linked to the IVA in an obvious way, that they may sit on file until 6 yrs after the settled date. None of the settled items have a default date registered, only a default balance and a note saying a default was noted.

[simon1973]

Equifax are now also saying the IVA stays on file until 2016 as it was satified in 2010. I was led to believe it came off 6 years after the start date

[animaleyes76]

It's six years from the default/iva date, not 6 years from the satisfied date. Ask to speak to a manager if they still insist the same.

You can even quote their own website

https://equifaxuk.custhelp.com/cgi-bin/ ... _topview=1

which says "individual voluntary arrangement :-Six years from the original registration date"

[simon1973]

I've just read something similar on the credit report, so have sent them a message requesting confirmation of this.

[TheMatrix]

Whoever you spoke to at equifax needs to be told what the deal is.

It is bad that they give out duff information like that. Your defaults and IVA will drop off 6 years after they are registered.

There should be a default date, if there is not one then how will they know when to remove the defaults.

Make sure any default dates are the same or prior to the date your IVA was agreed at the initial creditors meeting, if they are not contact the data controller for the creditor concered and ask them to amend it under the data protection act.