IVA dealt with by 3 companies. Hassled & total nightmare

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tina217
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by tina217 » Fri Jun 16, 2017 5:30 pm
IVA dealt with by 3 companies due to them selling on - it finished 6 years ago 2011 (knew remortgage not allowed) - company stopped collecting the dd - they stopped it
Hassled and hassled - they lost letters, forms and not replied to emails lack of communication
In new year finally said they could close it - ppi claimed back (5 years after date due to be closed) & forms signed - certificate within 2/3 months we were told !
Today phone call they want another 12months - 6 years later !! £7000 ppi richer !! - we can't pay this situation has changed & impossible
If it was down to them the IVA would still be sat there - doing nothing !! The man today kept apologizing saying sorry taken so long & no idea why but this means nothing to them
Accuma signed us up when I was on a real low & didn't explain re contacting creditor ourselves to make arrangements-basically phone call - bam done it's been one nightmare after another - how can they expect this now
Please help
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Foggy
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by Foggy » Fri Jun 16, 2017 6:23 pm
Ask them to detail, in writing, their calcuations, why they want extra and why they have delayed this matter for so long.
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tina217
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by tina217 » Fri Jun 16, 2017 7:07 pm
Ok I will do - ridiculous
They have only looked at it now coz we hassled them to close it again - company said All would be fine just sign form and we'd get the certificate through
All paid to date - well 2011 ! Date they stopped collecting the payments - as the period was up and complete
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Michael Peoples
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by Michael Peoples » Mon Jun 19, 2017 7:58 am
Has your IVA been open for twelve years and is your name still on the IVA register?
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tina217
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by tina217 » Mon Jun 19, 2017 6:23 pm
Since 2006 and yes still open as companies have done nothing to close it - until this year after ppi enquiries - and us asking them to
No problems they told me !
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Michael Peoples
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by Michael Peoples » Tue Jun 20, 2017 10:11 am
You need to speak to them and get this sorted out. If they want to continue chasing PPI then the IVA can still be closed down and you sign a deed of assignment but to be on the IVA register for this length is very unusual. Contact your IP directly.
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tina217
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by tina217 » Tue Jun 20, 2017 10:31 am
They told me All could be closed in new year - signed forms & they told me 2/3 months and I'd get a certificate - last week they said they want a years more money - can't do that now 6 years on ! Situation has changed
They were going to ring yesterday - as yet no call
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Michael Peoples
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by Michael Peoples » Tue Jun 20, 2017 11:19 am
I am guessing that the equity situation was not dealt with in 2011 and possibly the IVA should have been extended by twelve months. However to try and rectify this six years later seems a bit extreme if that is the case, especially as it is highly unlikely that your details are still held by any creditors. You really need to speak with your IP for an explanation. IVAs usually have a finite timescale and can be extended for up to nine months by the IP. Any further extension would need your permission and likely that of creditors so I am very surprised that yours has remained open for so long.
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Foggy
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by Foggy » Tue Jun 20, 2017 4:19 pm
I might add to Michael's reply that extending the IVA beyond the original agreement is limited by the terms of that agreement. They can, as Michael mentions, extend by up to 9 months: One extension of 6 months and another of 3 ... but to do this, they must serve you with a Notice of their intention to extend before doing so. I would argue that you fulfilled your obligations under the agreement and it successfully concluded as agreed, in the absence of notice or agreement to extend. Therefore they should issue the CC without further undue delay.
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tina217
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by tina217 » Tue Jun 20, 2017 4:33 pm
Many thanks to all for the advice I feel much more confident now
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tina217
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by tina217 » Sun Jun 25, 2017 4:03 pm
I was told not to worry and they would call me back last Monday - a week later nothing - this sums it up completely !
Thanks for all advice - I'm gonna take this further - when they finally get in touch
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Michael Peoples
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by Michael Peoples » Mon Jun 26, 2017 8:46 am
I hope it gets sorted soon and let us know what happens.
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kallis3
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by kallis3 » Mon Jun 26, 2017 11:03 am
Make a complaint,initially via their internal department and then escalate things if they are not helpful. Usually works if you complain!
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tina217
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by tina217 » Sun Jul 09, 2017 12:01 pm
They have admitted whole thing was their error & we were not aware re the 12 months so they've offfered to pay the first 6 months that are due - surely they should pay the lot?
They've admitted liability
Thanks
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Foggy
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by Foggy » Sun Jul 09, 2017 12:19 pm
tina217 wrote:
They have admitted whole thing was their error & we were not aware re the 12 months so they've offfered to pay the first 6 months that are due - surely they should pay the lot?
They've admitted liability
Thanks



Have they explained what the 12 months is in respect of ? Was equity release overlooked ?
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