Can you confirm that it is an IVA you are in and not a Debt Management Plan? Usually, in an IVA, if you stop paying for three months your IVA will fail.
You can easily find out if you are in an IVA by checking the insolvency register via this link:
If your details are on there you will be in an IVA.
What company are you with?
You should have a realistic I&E, not one which changes the way this has.
If you can't get any joy out of the office staff, try emailing your IP direct via this link:
I hope this gets sorted. Let us know how you get on.
I suggest a chat with your IP directly to let him/her know what their staff are advising you to do would be sensible.
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