Completion Certificate

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Natalieanne7
Posts: 56
Joined: Sun Aug 15, 2010 8:42 am
by Natalieanne7 » Mon Mar 06, 2017 10:28 pm
Hi everybody
I haven't posted on here for a long time. I completed my final payment to Debt Free Direct in August 2016 after 6 long years. In October I was told it had been passed to the IVA closurr team and I should receive my completiin certificate in the next 3 months. Guess what?? No certificate so I emailed again in December and had a letter saying completion certificate within 3 months. I have emailed twice more and still no response or certificate. I am really annoyed as my name is still on the insolvency register despite making my last payment 7 months ago. Has anyone got any advice as to what else I can do to hurry DFD up?
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Michael Peoples
Industry Expert
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Joined: Mon Nov 03, 2008 12:36 pm
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by Michael Peoples » Tue Mar 07, 2017 8:57 am
Laura from DFD posts here so perhaps she could be a help. It is also possible that DFD were waiting for the outcome of the Green v Wright case and may have a lot of cases to close now.
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Laura.Harrop
Industry Expert
Posts: 112
Joined: Thu Sep 03, 2015 8:10 am
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by Laura.Harrop » Tue Mar 07, 2017 10:59 am
Hi Natalieann7

Thank you for your post. Please can you provide your full name, reference and address to customersupport@fairpoint.co.uk and please ensure the subject states FAO Laura Harrop and i'll be more than happy to review your case further and contact you.

Speak soon.

Many Thanks
Laura
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Natalieanne7
Posts: 56
Joined: Sun Aug 15, 2010 8:42 am
by Natalieanne7 » Tue Mar 07, 2017 5:39 pm
Hi Laura
Thank you for picking this up. I just need to find my reference number and I will email you my details.

Natalie
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