I was with Stepchange myself, mine ended Aug 2015 and had no bother at all with them.
My payments only went up twice in the 5 year and that was only when they could not "tweak" the expenses more to cover increases in salary.
At the reviews that asked for 3 pay slips plus P60 and if any of my expenses I had put was up by an amount more than expected just to put the explanation in a covering letter.
They never chased up any PPI, just asked me to confirm that the one I had paid to them was the only one I knew about.
Any salary increase was ignored until the annual review then if they could not increase the expenditure by enough you paid 50% of the increase.
Over the time I only had a couple of times when I worked enough overtime to earn more than the 10% above normal so had 14 days to pay 50% of the amount over the 10% extra limit ... could do this via an online banking transfer with an email sent to them explaining the payment and calculation .. it was never queried.
When it came to the equity calculation they said at first they would do it online but when I asked it to be done as a physical valuation due to not being able to carry out repair work to it they sent a valuer out, who they paid themselves, to value it ... actually valued it at less then what I was thinking myself so no equity at all ... 5 year and that was it.
The only downside I found was that the case handler seemed to change on a regular basis but they always answered emails with a couple of days.
moira717 wrote:Well -- although I don't think an extension or release should have ever been entertained, at least you know from the outset when the end will come, rather than having to jump through hoops near the end of 5 years.Sorry missed bit out.. said I could not release equity but would go 6 yrs if really had to. Think they read this as go for 6 yrs
moira717 wrote:i had to send last 3 months payslip and p60 and last bank statement with any increase in bills highlighted:)I am with step change also, have only just posted my proposal so early days. When you have your review how many payslips do you need to send? Or do you send your p60. Although from now on think I will keep all paperwork through the year!
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