How and who do i complain to regarding PayPlan ?

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philcre
Posts: 24
by philcre » Wed Mar 08, 2017 10:07 am
How and who do i complain to regarding payplan and them ignoring calls ,mails etc,and not dealing with with reuest for payments to date since my op 4 months ago?.Thanks in advance and sorry if i dont get back as i have forgot my log in details
Phil
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Michael Peoples
Industry Expert
Posts: 15188
Contact
by Michael Peoples » Wed Mar 08, 2017 11:28 am
https://www.gov.uk/complain-about-insol ... actitioner

This link explains how to complain and hopefully you can now get this sorted.
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Foggy
Forum Expert
Posts: 23905
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by Foggy » Wed Mar 08, 2017 11:29 am
You will need to go through their own internal complaints procedure first -- or, at least have tried and got no response to that either !
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PayPlan rep
Posts: 6
by PayPlan rep » Thu Mar 09, 2017 2:06 pm
Dear Philcr,

Sorry to read that you're not happy about your recent experience.

I'd really like the opportunity to try and help. If you're happy for me to do this, please can you email me at online@payplan.com with your client ID so I can look into your case asap.

Thank you and look forward to hearing from you.

Tracey
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In_deep
Posts: 134
by In_deep » Thu Mar 16, 2017 8:12 am
I'm going to be doing the same shortly.
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