16 weeks and counting since my F&F settlement offer

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Gracekellis
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by Gracekellis » Tue Mar 21, 2017 9:39 pm
Hi,
I'm hoping someone can advise me of how to move things along.. as above I put a settlement offer in back in October 2016 which was an offer of only £300 short of what I would have paid over the full term of the IVA (thanks to a family member willing to help me) they requested all the information I would usually provide for my annual review, I signed everything they sent to me and I'm still waiting, we are now nearly into april2017! Surely they have had enough time to get it all arranged?
My IVA is with debt free direct, can anyone advise on how or what I could do to speed up the process

Thanks
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luluj
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by luluj » Wed Mar 22, 2017 4:49 am
This should have been cleared by now ... I presume you have been chasing them for updates ? I would have expected it to have been done within 3 months.
Contact Laura Harrop from DFD who posts on here to see if she can escalate.
Gracekellis
Posts: 6
by Gracekellis » Wed Mar 22, 2017 7:18 am
Hi,
Thanks for responding, yes I have been in contact with them on a monthly basis and they just keep saying it is a slow process and have suddenly decided they don't have all the PPI documents they need from me even though I have signed numerous PPI documents of the last couple of years, they said they would email them to me yesterday so I could send them back immediately, however I still haven't received anything!
:(
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Foggy
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by Foggy » Wed Mar 22, 2017 8:03 am
They are supposed to present a variation offer within 21 days and then give 28 days Notice to creditors. They are being very lax here and you need to make a formal complaint which you can escalate tto their regulators need be.
Gracekellis
Posts: 6
by Gracekellis » Wed Mar 22, 2017 11:32 am
Hi,
I'm hoping someone can advise me of how to move things along.. as above I put a settlement offer in back in October 2016 which was an offer of only £300 short of what I would have paid over the full term of the IVA (thanks to a family member willing to help me) they requested all the information I would usually provide for my annual review, I signed everything they sent to me and I'm still waiting, we are now nearly into april2017! Surely they have had enough time to get it all arranged?
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Foggy
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by Foggy » Wed Mar 22, 2017 11:43 am
Duplicate thread merged.
Gracekellis
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by Gracekellis » Wed Mar 22, 2017 12:45 pm
Thanks for the recommendations, I have emailed fairpoint this morning, they have apologised for how long it has taken and said they are waiting for my IP to sign the relevant documents and once they have Rhodes they will arrange a creditors meeting within 28 days - however still haven't received the email of the documents for the PPI that they need me to sign again

Thanks for the advise guys :)
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Lisa Thomas
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by Lisa Thomas » Wed Mar 22, 2017 1:04 pm
Keep the pressure on them. If necessary make a formal complaint - 6 months is not satisfactory - they should have called the meeting within 3 weeks and, you should have held the meeting and, if variation accepted, had your IVA closed by now!
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