Hassled and hassled - they lost letters, forms and not replied to emails lack of communication
In new year finally said they could close it - ppi claimed back (5 years after date due to be closed) & forms signed - certificate within 2/3 months we were told !
Today phone call they want another 12months - 6 years later !! £7000 ppi richer !! - we can't pay this situation has changed & impossible
If it was down to them the IVA would still be sat there - doing nothing !! The man today kept apologizing saying sorry taken so long & no idea why but this means nothing to them
Accuma signed us up when I was on a real low & didn't explain re contacting creditor ourselves to make arrangements-basically phone call - bam done it's been one nightmare after another - how can they expect this now
They have only looked at it now coz we hassled them to close it again - company said All would be fine just sign form and we'd get the certificate through
All paid to date - well 2011 ! Date they stopped collecting the payments - as the period was up and complete
tina217 wrote:They have admitted whole thing was their error & we were not aware re the 12 months so they've offfered to pay the first 6 months that are due - surely they should pay the lot?
They've admitted liability
Have they explained what the 12 months is in respect of ? Was equity release overlooked ?
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