Can you change IVA companies?

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Shelly30
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by Shelly30 » Thu Jul 27, 2017 7:10 pm
Thank you all.

To give an update, I've had a response today and guess what, they didn't reply to my email detailing we could afford the new payments and there is no record of the review being completed following the additional information supplied, so I have no idea how the girl I spoke to got that information from or could even calculate what the arrears were supposed to be.

I'm waiting patiently for a full response from them before deciding what to do next but the email I sent was strongly worded so thet are aware how unhappy we are and the likeness of a formal complaint being raised.
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Foggy
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by Foggy » Thu Jul 27, 2017 7:22 pm
Lets hope you get a sensible response ... and soon !
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Lisa Thomas
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by Lisa Thomas » Fri Jul 28, 2017 10:44 am
Best of luck - shame you have to complaint to get a reply/resolution.
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kallis3
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by kallis3 » Fri Jul 28, 2017 11:23 am
Fingers crossed for you!
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Michael Peoples
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by Michael Peoples » Fri Jul 28, 2017 12:49 pm
Contacting the IP directly does usually lead to a quicker response and hopefully you get this resolved soon. No one wants complaints and it is always better to deal with things without the need for regulators.
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