Contact your IP again and get them to sort this asap.
Do they have a writ or are they normal debt collectors. If the latter you do not have to let them in and don't even have to answer the door. Just make sure all doors and windows are locked so no entry can be made.
If they are really aggressive, you can report them for harassment and I would certainly make a complaint to their company.
Anyway ..... As mentiond above, get the IP on the case asap .... if it was their admin error they should be pulling out all the stops to get this sorted.
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