I have an active IVA, as well as a CCJ

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Michael Peoples
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by Michael Peoples » Wed Sep 20, 2017 8:44 am
Send the email to the IP as this has lead to good results in the past. No IP wants a complaint especially when they could be in breach of the terms and conditions. Point that out to the IP and advise that you will complain if fobbed off again. You may get priority and regardless you have nothing to lose.
Faye 123
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by Faye 123 » Wed Sep 20, 2017 10:53 am
Thanks - PayPlan are certain they are not in breach of terms and conditions. Is there anyway to know for sure they are?

Also - what should I say to the IPs?

Many thanks,

Faye
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Michael Peoples
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by Michael Peoples » Wed Sep 20, 2017 2:27 pm
https://uk.trustpilot.com/review/www.payplan.com

Do not believe what you are told by Payplan. Ask for a copy of the terms and conditions that relate to your IVA and there will be a section on variations. It seems like you should just make a formal complaint and escalate to the Gateway rather than continuing on with your current dialogue.
Faye 123
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by Faye 123 » Wed Sep 20, 2017 3:51 pm
I have emailed both of the IP's named in the IVA document expressing my frustration with PP and the 4-5month wait for a full and final. I will let you know of the outcome.

I really appreciate the support xx
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Michael Peoples
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by Michael Peoples » Wed Sep 20, 2017 4:13 pm
Good luck from me and hopefully this will get things moving properly without needing to escalate it to the regulators.
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kallis3
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by kallis3 » Wed Sep 20, 2017 4:57 pm
Fingers crossed you can get this sorted.
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Lisa Thomas
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by Lisa Thomas » Thu Sep 21, 2017 8:59 am
Make a complaint and if not dealt with satisfactorily you can follow up here:

The threat of reporting them to the Gateway should sharpen the up a bit.

https://www.gov.uk/complain-about-insol ... actitioner
Faye 123
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by Faye 123 » Fri Sep 22, 2017 5:01 am
Morning all,

Yesterday I received an email with a meeting date of the 24th October. This was one day after I emailed the IP directly. While I've had no response from the IP's, I think it may have done the trick!

The circular is in the post to me and if I get it back to them by Monday, the meeting can go ahead.

Thank you all for you help and advice, I really appreciate it xx
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kallis3
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by kallis3 » Fri Sep 22, 2017 6:50 am
Fingers crossed!! It always pays to speak directly to the organ grinder.
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Foggy
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by Foggy » Fri Sep 22, 2017 6:52 am
Let's hope everything goes smoothly from here.
Faye 123
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by Faye 123 » Fri Sep 22, 2017 7:34 am
Sorry - me again.

On the variation papers it states - The supervisor shall be entitled to an additional £500. VAT will be charged where applicable.

Is this on top of the 6k offer?

I don't think I want to agree to this - am I within my rights to challenge it?

Many thanks,

Faye
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Foggy
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by Foggy » Fri Sep 22, 2017 7:50 am
Faye 123 wrote:
Sorry - me again.

On the variation papers it states - The supervisor shall be entitled to an additional £500. VAT will be charged where applicable.

Is this on top of the 6k offer?

I don't think I want to agree to this - am I within my rights to challenge it?

Many thanks,

Faye


This is the variation fee -- pretty much standard and will come out of the offer.
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Lisa Thomas
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by Lisa Thomas » Fri Sep 22, 2017 8:12 am
So not a 4/5 month process after all eh? ;-)
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Michael Peoples
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by Michael Peoples » Fri Sep 22, 2017 8:19 am
Shows the value of a forum. How many other people are waiting months for a simple variation when all they need to do is be told which buttons to push... Best of luck with the offer and do not worry about the fee. It comes out of the pot and may well be cut to £300 anyway. It will not cost you.
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Lisa Thomas
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by Lisa Thomas » Fri Sep 22, 2017 9:34 am
Michael out of interest why would the £500 variation fee be cut to £300? Thanks
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