trish wrote:we have been in a IVA for 3 years now, through Payplan and been paying more than our budget plan said we could afford because they told us that it could not be reduced. In May my husband retired from work and so now just have benefits coming in. Payplan put a hold on payments for 3 months till all benefits were sorted, but the payments are due to start at end of september and Payplan are not coming back to us or reviewing budget, they say that there is no-one available to review till end of october. What can we do?
First insist that they extend the break and get this in writing ( you do not want them to come back and fail the IVA for non-payment). Then lodge a formal complaint, addressed direct to the IP, by registered post. This can be escalated to their regulators via the government gateway if you get no joy.
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