I have reminded my IVA co that I haven't had a reply and they've said yes, they know. They have not provided any explanation for the delay and the complaint would have been pretty easy to prove or disprove.
https://www.gov.uk/complain-about-insol ... actitioner
The regulators will not interfere with an IP's actions, but, if deemed appropriate will issue a reprimand and / or a fine to the IP involved. Some of thes fines can be quite hefty.
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