A Freeman Jones representative often looks into the forum and might pick this up -- they are usually very helpful.
I am one of the team here at Freeman Jones. I am very sorry to hear that you've had problems getting a response from us. Please drop me an email with details and I will get it sorted for you, and raise a complaint on your behalf.
You can get me on ian.williams at freemanjones.com.
I look forward to hearing from you.
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