Why won't Creditfix call me back

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Post by ernest536 » Mon Feb 17, 2020 4:26 pm
Why am I not being called back, its extremely disappointing to know and can not trust advisers whom provide me an expectation of a call back but don't.

We have explained in great length and detail about our finances circumstances and made it clear we want to be on a conference, we need this to be sorted before the 21st February.

There are a few problems that need addressing.

. Financial change in circumstances
. Information provided in our annual review not being passed on to our IVA. This is evident with the amount of repeated information we have to provide on telephone conversations and emails with different advisors.
. No call backs
. Waiting long periods of time before having an email reply.

We are deeply disappointed Creditfix. We wait for a formal follow up to touch base on our concerns.


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Post by Foggy » Mon Feb 17, 2020 5:05 pm
This forum is in no way affliated to Creditfix and cannot address your concerns. CF are notorious for bad communication. I would suggest making a formal complaint, here: https://www.creditfix.co.uk/complaints which you can escalate to their regulatory body, via the government gateway here: https://www.gov.uk/complain-about-insol ... actitioner
My opinions are merely that .. opinions based on experience. Always seek professional advice.
IVA Completed 23rd July 2013 .... C.C. 10th January 2014


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Post by kallis3 » Mon Feb 17, 2020 5:44 pm
I agree with Foggy - make a complaint as we cannot help and CF are notorious at bad communications.
Sharing from experiences of dealing with debt
The greatness of a man is not in how much wealth he acquires, but in his integrity and his ability to affect those around him positively.
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