To make matters worse, they don't answer emails and want us to pay £50 (50%) more when we hadn't sent back the rest of the annual income & expenditure, we'd only sent Bank Statements to start with. We've now sent everything with an email saying that we can't pay extra - no reply.
My wife has sent them about 3 emails about not signing the agreement that mentions a 23% administration cost rise and a £300 withdrawal, no replies.
Not great so far. Maybe it's just us but we feel disadvantaged by their acquisition of Knightsbridge's IVA's.
There, the carrot was a share of the PPI, although it wasn't guaranteed and was conditional on the creditors consent ... I have not heard from anyone getting a share ! There is no carrot this time, so they have slipped the fee increase in amongst a few meaningless proposals.
shaza wrote:ive been transfered and signed wish i hadnt,i dont like idea of using their online statment thing,dont like the sound of this company,how is other people rating this online thing or can i just send through post with everything like i did with knightsbridge.
If you transferred to CF they cannot force you to do annual reviews online. If you started with them I am not sure of what you might have agreed to in this regard. but would assume you still have the right to refuse to give them TPA to your bank account, but would still have to provide hard copy statements as they require.
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