Posted: Wed Oct 17, 2007 9:58 am
Hi all
Well finally after going into the branch yesterday, swearing at the woman on the phone after she told me again I couldn't have my money, I launched an official complaint with the FSA (who by the way told me that A&L were behaving illegally) got my money back hurrah! It was a complete farce, in the end the cashier put me through to a manager at the BR division at A&L who told me that there was never any problem with me getting my money as the OR had ok'd it. Which means that since Friday his staff have been telling me porkies and I could have had it on friday instead of stressing out living on 15 quid through the weekend and not being able to pay my child's nursery fees on Monday. I said to teh manager about how he has obvious training issues, in the fact that 8 different people all told me different things and he agreed but said you have to let the cashier cut your card up in front of you. Whatever. I got my money and skipped out of there. Now posting back my Think banking application.
Well finally after going into the branch yesterday, swearing at the woman on the phone after she told me again I couldn't have my money, I launched an official complaint with the FSA (who by the way told me that A&L were behaving illegally) got my money back hurrah! It was a complete farce, in the end the cashier put me through to a manager at the BR division at A&L who told me that there was never any problem with me getting my money as the OR had ok'd it. Which means that since Friday his staff have been telling me porkies and I could have had it on friday instead of stressing out living on 15 quid through the weekend and not being able to pay my child's nursery fees on Monday. I said to teh manager about how he has obvious training issues, in the fact that 8 different people all told me different things and he agreed but said you have to let the cashier cut your card up in front of you. Whatever. I got my money and skipped out of there. Now posting back my Think banking application.