www.iva.co.uk

Hi all. First post and feeling worried. I have all but signed and returned paperwork to DFD and now feel somewhat put off returning the paperwork to them and having them as my IVA body, since stumbling across this site and subsequently reading quite a few reviews that are very negative about them... Are these negative reviews genuine?

I have spoken to another IVA company who i wont name so as not to create any contention, but they seemed very helpful and have excellent reviews on this site.

I feel worried that by starting over with this alternative IVA body (as much as it feels like my situation may well be dealt with more effectively with them) may go against me because of the process of having to start again so to speak and DFD are ready to go, therefore will adding another 3,4,5 weeks before a new IVA company can put things in place have an adverse affect on the IVA being accepted?

DFD also still have last 3 months bank statements, wage slips, secured loan agreement, council tax bill, mortgage statement ect..., will they send these back asap, or at all even, if i now call them and say 'sorry, im going esle where'? As the alternative IVA company will also need these asap. What do i actually say to DFD if i do decide not to go with them, i need to make a decision quickly, but the right one.? They are simply waiting for me to send back all of the signed docs and a creditors meeting will be arranged...

I dont want whatever decision i make to be the wrong one, DFD have been as helpful so far as i think they could have been, but some of the reviews for them are damn scarey.


Any advice would be greatly accepted, thanks.

Hi mr cole and welcome to the forum.

There will always be good and bad with any company.
There are people on this forum who have IVAs with DFD and are perfectly happy with the service they get.

It isnt too late to get everything back from DFD and start again with a different company if you are not completely sure.

You have to go with your own insticts on this one. If it feels right to go with DFD, then it should be fine - but do bear in mind that you have to work with your IP firm for the next five years, so just be sure that whoever you choose is going to continue to provide good service to you in the long run.

And if you decide that it is not, a good IP firm ought to be able to turn another proposal round for you in less than 7 days, providing you are able to provide a full set of documents.

Hi Mr Cole, i am with DFD and haven't had any problems with them but as Melanie says go with whomever you feel comfortable with and good luck.

Hi Mr Cole and welcome to the forum. Just remember that you are entering an agreement that will mean you'll have a relationship with your iva provider for at least the next 5 years. It is very much a personal choice.
With dfd you won't get a personal service but not everyone wants that. If you are having doubts, for the sake of a few weeks now, it's better to explore other options. I'm with dfd and I wouldn't recommend them but there are others on here that are totally happy with them. Follow your instincts, I didn't!

Morning
We are with DFD now and have found them very efficient and professional up to now anyway, but we are only 12 months in.

We're with DFD and have been for 18 months now - no problems and very efficient and helpful throughout - all companies have good and bad points and therefore you are never going to get a perfect service - each IVA is so different - for us DFD being a major IP in the field has given us security and stability into our lives once again.

nothing wrong with dfd in my opinion very helpful when you ring them up. The citizens advice bureaux advised me to go through them.

That is interesting. I thought the CAB were supposed to be impartial!

WERE WITH DFD AND SO FAR HAVE ALWAYS FOUND THEM TO BE VERY GOOD INDEED THE TIP ID GIVE IS ONCE YOU GET A NAME TRY AND ASK FOR THAT PERSON TO RING YOU BACK AND BUILD UP A GOOD RAPPORT

VERY BEST WISHES LET US KNOW HOW YOUR IVA IS GOING GOOD LUCK

Good quality service from your IP and their staff should be a matter of course. This is what we are all paid to do, after all.

I would say that if you're not sure about DFD then you should get a second (or third if necessary) opinion and then go with your instinct.

Good luck x

Thanks very much guys, your replies have been greatly appreciated. I will certainly keep posting updates of where i'm at etc.

DFD is one of the biggest firms in the country, and have a string of support staff as good a as any customer orientated business.

Yes they are called an IVA factory and you might never know or directly speak your IP unless its a critical matter that may be the only caveat. But when you have delegation of responsiblilty in most big companies you are in good hands.

Not that they are better but they can be relied on I feel.

Are you with DFD Kalla?